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Well Close Square SurgeryServices |
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| Home > For patients > Services |
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Well Close Square SurgeryServices |
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Information from the practice bookletWe hope this page will give you all the information you require about the services offered by the practice. The information below is contained in the latest version of the practice booklet, which is available free of charge from reception.
| The practice
area The primary health care team |
General information | Other services |
Practice
staffMrs. Hilary Lock is responsible for the smooth running and organisation of the practice. She will be happy to hear your comments - both good and bad.
Our fully trained receptionists, secretaries and administration staff are here to help you. They will often need to ask you further details when you telephone. This is to ensure that we assist you as effectively as possible. They are bound by the same rules of confidentiality as the doctors and nurses.
Sister Jane Smithson BSc (Hons)
RGN CMB (Part 1)
Sister Smithson is an experienced practice nurse who has
undertaken 3 years extra training to become a nurse
practitioner. This training has extended her expertise
to be able to examine, diagnose and treat many ailments and to be
able to recognise when she needs to refer on to a doctor or other
health professional. Very often, patients are aware themselves of
the sort of problems that can be dealt with by a specially
trained nurse and these may include childrens' illnesses, ladies'
problems, chest and ear infections as well as Jane's specialist
areas of interest: diabetes and asthma care. The surgery offers
the choice of seeing her or the doctor and we hope that this will
help ease the increasing workload in primary health care.
Our nursing sisters work in the treatment room. Typical matters they deal with are immunisations, holiday vaccinations, blood tests, dressings, cervical smears and health promotion clinics. They are also available for consultation and advice in health related matters.
Attached
staffcan give advice on health care, particularly for expectant mothers, small children, the elderly and the handicapped. They can be contacted on weekdays by calling in or telephoning Tweedmouth Clinic between 8.30am and 4.30pm. Telephone 306763.
will provide nursing assistance for those confined to their homes.
General
informationPatients with urgent problems will be seen the same day.
If you require a home visit, please telephone the surgery before 10.30am and give the receptionist some indication of the problem so that the visiting doctor will know how urgent the visit is. The doctor is likely ring you to assess the situation further.
If you need telephone advice please give your number to the receptionist and your doctor will ring you when he is free. Messages will not be left on patients' answerphone machines in order to maintain confidentiality.
The receptionist or the practice nurse can give the results of tests to you: please ring after 1pm when the phone lines are less busy.
The Surgery is closed between 6.00pm and 8.30am each weekday and at weekends. If you require urgent advice during the working day please ring the surgery on 01289 356920. Outwith surgery working hours please click here to find out what to do in an emergency. When on call, our doctors are on duty from 8am one day until 6pm the next day, i.e. 34 hours without a break, so please use the emergency service appropriately. If the doctor feels that a visit is not necessary, he or she may offer you telephone advice. In some medical emergencies, the doctor may arrange to meet you in the casualty department at Berwick Infirmary, as better medical care can be given with the improved facilities there.
| This telephone help line is staffed by specially trained nurses who can give you immediate information and friendly helpful advice on what to do and what not to do. It is a 24-hour service and completely confidential. They also have information on local dentists and pharmacists. Phone 0845 4647. Calls are charged at local rates. |
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All repeat prescriptions are computerised and you will be given a request slip listing medications you can order without seeing a doctor. Requests can be made by ticking the items that you require and handing the slip into the prescription desk, or sending it in by post with a stamped addressed envelope. You can also request your repeat prescription from this site. We do not take prescription requests by telephone.
The surgery operates a prescription collection service with all the local chemists. If you tick to identify your preferred chemist at the bottom of the repeat prescription slip the prescription will be sent directly to that chemist. You can then pick up your tablets directly from the pharmacy without having to collect the prescription at the surgery. This service is also available online.
Please allow 48 hours notice for all repeat prescriptions. If you have sight problems and would like an A4 size list of your repeat prescriptions, please ask the receptionist.
| Monday | 8.30-6.00 |
| Tuesday | 8.30-6.00 |
| Wednesday | 8.30-6.00 |
| Thursday | 8.30-6.00 |
| Friday | 8.30-6.00 |
Access for Disabled Patients is available at the rear of the building and specially designed toilet facilities are also available. Access is also available here for patients with prams, pushchairs and buggies. Some doctors have consulting rooms upstairs but a room is available downstairs for your consultation if required. If you have difficulty climbing the stairs, please inform the receptionist who will arrange for the doctor to see you in a consulting room downstairs. If you require any further specific help, please ask at reception. Wheelchair loan is also available from the surgery.
The reception manager is responsible for ambulance booking. If you need an ambulance fo your journey to hospital please give the surgery at least 48 hours notice.
The Chemists close at the following times:
| Boots | 5.30pm | Monday - Saturday |
| Grays @ Well Close Square | 6.00pm | (12.30pm Thursday and Saturday) |
| Romanes | 5.45pm | (12.30pm Thursday and Saturday) |
Patients can normally see their own computer record in the consulting room as the doctor or nurse use it. Patients can request access to their own written and computer records if requested, although the records may not be removed from the practice premises. Assistance is given by the practice manager if access is required to the computer record and in this circumstance a member of staff will stay with you at all times to ensure confidentiality of other patients records. If copies or a computer printout are required, a charge is made for this to cover costs incurred. Access to medical records for people outside the health care team (or who are involved in the patient's clinical care) is only given with the patient's express written permission.
District nurses and health visitors have access to the medical records of the patients in their care.
We aim to provide a high quality service and are very interested in hearing how our systems could be improved. Furthermore, if you are unhappy with any aspect of our service or your treatment please contact the Practice Manager who will be happy to listen to your suggestions or criticisms and initiate any appropriate action.
Car parking is available in the large municipal car park, which is entered from Castlegate. There is limited parking space directly in front of the surgery.
Other
ServicesMidwife-led maternity services are provided at the Maternity Clinic on Brucegate. The birth may also be attended by your own doctor if you are booked into the GP Unit at Berwick Infirmary.
The practice provides a full immunisation service and runs child developmental clinics along with the Health Visitors both at Tweedmouth Clinic and Well Close Square Surgery.
These are carried out by our specially trained practice nurses. We operate a call and recall system and all our female patients between the age of 20 and 64 will be sent regular follow-up appointments to attend for this investigation. You will receive written notification of your smear result, usually within 4 weeks of the test. If you have not had a smear within the last 3 years please ask for an appointment.
The practice has a small number of wheelchairs available that can be loaned to patients for a short time: useful for excursions or a holiday. Please enquire at reception.
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| 19 March 2006 |
